Support Subscription Codes

For the RD Exam Study Suite and DTR Exam Study Suite

A new purchase of the RD Exam Study Suite or DTR Exam Study Suite comes with 12 months of free updates and software support.

Student Edition:  Should your support subscription expire, you may continue to use the software indefinitely, but you will not be able to download any software updates or receive software support unless you maintain an active subscription.  Software support refers to reactivating registration codes and maintaining the software’s functionality.  With expired subscriptions, we will not be reactivating registration codes or providing major software support, such as an operating system update that makes part or all of the software inaccessible.

If your update subscription is still valid, you may purchase a 3-month or 12-month support subscription extension.  With expired subscriptions, you will need to purchase a renewal support subscription.

Academic Edition:  Once registered, the software will be accessible for 12 months.  In order to continue using after the subscription has expired, a renewal subscription must be purchased.  Valid subscriptions come with 12 months of software usage, updates, and support.

Additional Information:

At this time, there is no need to purchase an update subscription code for RD Now Flash Cards or the Study Suite Monitoring programs.

Please note:  The purpose of the Update Subscription Code is only to extend the Support Subscription expiration date on your program.  After you enter the code into your program, you will then need to check for updates, download them, and install them.  The Support Code itself does not update your software.  You still need to manually do this.

Student Edition (single user for home use)

Student Extension Support Subscription (add 3 or 12 months to a valid subscription)

If you have a valid Support Subscription, you may purchase an extension of 3 or 12 months here.  If your Support Subscription has expired, please see the next section.

Student 3-Month Support Subscription

(all versions)

$50.00
Add to Cart

Student 12-Month Support Subscription

(version 7.34.0 RD and 5.34.0 DTR and later only)

$100.00
Add to Cart

 

Student Renewal Support Subscription (add 12 months to an expired subscription)

If your Support Subscription has expired, and you wish to continue receiving future updates and support, you will need to purchase a 12-Month Renewal Subscription here.

Student 12-Month Renewal Subscription

(version 7.34.0 RD and 5.34.0 DTR and later only)

$125.00
Add to Cart

 

Academic Edition (multiple users for school use on campus)

Academic Study Suite Renewal Subscription Code

Provides an additional 12 months of software usage, updates, and support

$300.00

Add to Cart

Instructions on the Subscription Codes

After you purchase a Support Subscription Code, you will receive an email with your code.  This code will need to be entered into your Study Suite program.

  1. Open the Manage Subscription page by clicking on the panel on the lower-right of the Home screen.
  2. This will open the Manage Subscriptions window.  Enter the code into the box and click Verify.  A successful code entry will extend your update subscription by 3 or 12 months, depending on which product you purchased.
  3. After you verify your subscription code, close out of the Manage Subscription window and get back to the Home screen.
  4. Now check for any available updates by clicking the Update Available button in the toolbar.  As an alternative method, you can click on the What’s New (Update History) button in the toolbar, and then click Check for Updates

There are differences between the Student Edition and Academic Edition.

Student Edition (single user for home use)

There is no time limit of use with the software.  Once you have it installed on your computer, it is yours indefinitely until you decide to uninstall it.

With the new activation of the software, you will receive free updates and support for the first 12 months.  Should your support subscription expire, you may continue to use the software without any limitations, but you will not be eligible to receive any future software updates, and the support we provide to you is limited (i.e. with an expired support subscription, we will not be reactivating registration codes or be providing major software support, such as an operating system update which makes part or all of the software inaccessible).

With an active subscription, a 3-month or a 12-month Support Subscription Code may be purchased to extend your support subscription.  Once the support subscription has expired, you will need to purchase a 12-month Renewal Subscription Code in order to receive future updates and continued support.  Maintaining an active support subscription is less expensive than renewing a subscription.

Academic Edition (multiple users for school use on campus)

The Academic Edition of the software is accessible for 12 months from the date the software is registered.  During the 12 months, the school is able to receive any available software updates and any necessary support.  Following the 12-month period, in order for continued use, an Academic Renewal Subscription must be purchased, which grants an additional 12 months of updates and support.

Student Editions

Student Editions are designed for an individual student who purchases the program on their own, are studying at home, and are made for only one user.

Academic Editions

Academic Editions are designed for colleges, universities, or other academic institutions where the plan is to install the software in a computer lab for multiple users to access the software.

Which edition is right for me?

If you are a student purchasing the program for yourself, or are an educational institution purchasing the software for your students to install on their individual computers at home, go for the Student Edition.

If you are an instructor or purchasing manager of a college, university, or other academic institution and plan to install the software on a shared computer in a lab, opt for the Academic Edition.

Why is there such a huge difference in cost for the Academic Edition?

The Academic Edition is more expensive because this edition allows for more than one student to use the software per license.  The Student Edition may have only one user per license.

REFUND REQUEST

Unregistered software may be returned within 60 days of purchase for a refund.

  • (Flash Drive or Disk) Unopened, unregistered: Full refund minus shipping & handling
  • (Flash Drive or Disk) Opened, unregistered: Refund minus 20% restocking fee and minus shipping & handling
  • (Flash Drive or Disk) Opened, registered: Software will be returned to the customer with no refund granted
  • (Flash Drive, Disk, or Download) Registered software: Not eligible for a refund once the software has been registered
  • Add-Ons:  If the Add-On Code was used to activate the Add-On study module, the purchase is not eligible for a refund
  • Backup Flash Drives and Subscription Codes are not eligible for a refund.  Backup Flash Drives may be exchanged for another Backup Flash Drive if the request is made within 60 days (i.e.  You purchased the backup for the RD Exam Study Suite but meant to order the backup for the DTR Exam Study Suite)

 

EXCHANGE REQUEST

Sometimes mistakes do happen.

  • If you purchased the wrong software title, you may return the unopened, unregistered software for an exchange. No additional charges apply.
  • If we send out the wrong software title, you may return the unopened, unregistered software for exchange. In this event, we will issue you a 5% refund for our mistake.
  • If your Visual Veggies Software package arrives damaged, please send this back for a replacement.
  • If the software has been registered, no refund or exchange will be granted.