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When your order is placed, it takes up to 24 hours to process. Orders are shipped within one business day. Online downloads may be obtained immediately after purchase.

Your order will be shipped within one business day. Depending on which shipping option you chose will determine about how long it takes to arrive. (see next FAQ for pricing and times)

Online downloads may be obtained immediately after purchase. You will be able to download your software on the confirmation page. If you do not reach the confirmation page, you will receive an email with a download link. Also, be sure to check your email for your Registration Code to activate the software.

See the chart below for shipping costs and anticipated times for delivery:

Shipping Method

Online Download
Standard USPS mail



Anticipated Delivery Time

5 to 10 business days


The standard mail price may differ from above. At the time of writing this FAQ, the standard shipping cost was about $6.95.

Since we distribute the software in Pennsylvania, we only collect sales tax for orders being processed for Pennsylvania. This includes tangible items as well as online downloads of software sold to customers in Pennsylvania only. If you do not reside in Pennsylvania, but your credit card or PayPal accounts are associated with Pennsylvania, you will most likely still be charged sales tax.

Yes! Visual Veggies Software uses PayPal to process orders. PayPal accepts credit cards, debit cards, and payments from your PayPal account. For more information, please visit

Not at all! PayPal accepts all major credit cards, debit cards, and payments from your PayPal account. For more information, please visit

You may contact Ryan at 570-814-6665 or by email.

If you have a specific question regarding a charge on your credit card, you may contact PayPal customer service at 1-888-221-1161.

Absolutely!  Give us a call at 570-814-6665 Monday through Friday from 9am to 5pm, and we will be happy to take your order securely over the phone.

Yes we do! Please send us an email with the products requested and the quantity of each, and we’ll send you a price quote to submit for a purchase order.

Absolutely not! All of your contact information is safe with Visual Veggies Software. Since we use PayPal as our credit card processor, we do not store or even receive any financial information from you. PayPal is a well-known and secure credit card processor company. To learn more, please visit

At this time, orders for flash drives are only shipped to the United States, Canada, and Mexico. Canada and Mexico residents may incur an additional surcharge for shipping.

Online downloads may be purchased from and distributed to any country worldwide.

Refund Request

Unregistered software may be returned within 60 days of purchase for a refund.

  • (Flash Drive or Disk) Unopened, unregistered: Full refund minus shipping & handling
  • (Flash Drive or Disk) Opened, unregistered: Refund minus 20% restocking fee and minus shipping & handling
  • (Flash Drive or Disk) Opened, registered: Software will be returned to the customer with no refund granted
  • (Flash Drive, Disk, or Download) Registered software: Not eligible for a refund once the software has been registered
  • Add-Ons:  If the Add-On Code was used to activate the Add-On study module, the purchase is not eligible for a refund
  • Backup Flash Drives and Subscription Codes are not eligible for a refund. Backup Flash Drives may be exchanged for another Backup Flash Drive if the request is made within 60 days (i.e.  You purchased the backup for the RD Exam Study Suite but meant to order the backup for the DTR Exam Study Suite)


Exchange Request

Sometimes mistakes do happen.

  • If you purchased the wrong software title, you may return the unopened software for an exchange. No additional charges apply.
  • If we send out the wrong software title, you may return the unopened, unregistered software for exchange. In this event, we will issue you a 5% refund for our mistake.
  • If your Visual Veggies Software package arrives damaged, please send this back for a replacement.
  • If the software has been registered, no refund or exchange will be granted.
    For specific questions on returns, or if any of these apply to you, please complete the form below:

Please fill out the form below, and we will get in touch with you shortly. You may also call Ryan at 570-814-6665


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